Frequently Asked Question
Get the 411 on the stuff you need to know when you bring your pet to Woof! Pet Wellness Resort.
Stuff you need to know
What vaccinations are required to board our pet
All pets must have proof of current rabies vaccination, titre or veterinarian excusal.
Why do we have to bring our own pet food?
Keeping diets consistent while pets stay with us helps to avoid digestive upsets that can cause diarrhea, vomiting or other potential problems that can result.
Do we bring pet treats?
Woof! staff love to treat dogs! We have in-house num nums, and a enticing selection of treats, bones and chews that can be purchased or added to your account. If your pet has any dietary restrictions we ask that you advise us. Just so you know, we do NOT allow rawhide treats.
Do you allow pets that are fed raw diets?
Absolutely, we have refrigeration as well as a freezer for dogs staying longer term. We always carry frozen raw products, and Hurraw (dehydrated raw) products available for our clients convenience or in the event of an unexpected extended stay.
Do I need to bring pet bedding or toys?
Woof! is happy to provide both bedding and toys for your pet. If you wish to bring their own, we ask that you not bring any bed that can not be laundered (ie bulky oversize beds, or foam core beds). Small blankets, beds or towels and toys are permissible.*
* Please do NOT bring any bed, toy, collar or bag that you would be devastated if lost or destroyed – we work hard to make sure our guests go home with what they came with, clean and intact, but sometimes stuff happens and we are not liable for these losses.
Our pet isn’t fixed, can he/she still board?
Dogs that are still intact are permitted to board but may not be able to run in the community play. If your female is in heat we need to know this before check in as it may affect run assignment. Unfortunately, we can not accommodate cats that have not been neutered.
What happens if our dog gets injured, or sick during its stay?
We endeavour to take them to their regular vet, but in the event of a crisis we will go to the nearest emergency vet. Owners will be notified asap, and a record made. Unless an injury is the result of negligence on our part, expenses incurred at the vet will be your responsibility. We recommend that if your pet is making an extended stay, has existing conditions, or is elderly, you make arrangements in advance with your vet and notify us if there is an expense maximum you wish observed.
good to know
Boarding reservations 21 days or over receive a 15% discount!
Pick up before 12pm – no charge
Pick up between 12-2pm – $12.00
Pick up after 2 or between 5-6 on weekends – additional day charge
Check out our Reviews
Our dog doesn’t even look back when we drop it off. It’s clean and well maintained. Staff are very friendly and helpful.
If I could give more than 5 stars I would! This is an amazing facility to leave your fur baby. Tracy has so much experience in dealing with pets and especially those with medical issues. Anyone who knows me, knows that I am paranoid when leaving my girl. Molly is an 11-1/2 year old choc lab with health issues which include diabetes. Tracy was very reassuring that Molly would be fine with Woof and that they would make sure she would stay on her food and meds routine, which is very important in diabetes. I could text Tracy to see how she was doing, which was great. Molly also has hydrotherapy with Melissa, who is so caring and patient. The staff is wonderful and they spoiled Molly rotten. When we picked Molly up to go home, she looked healthy and happy. I have tried several other boarding facilities but none can even come close to Woof. I highly recommend Woof to anyone who is looking for the best in pet care.
My grand puppy loves coming here. He gets so excited as soon as we get near there. Love the staff.
Excellent staff and services. Harley really enjoys his daycare visits and he gets to socialise with other dogs and people. Staff take very good care of him.
This is a very reputable and loving place for our precious babies. They just cleaned up a cut from another Dog Groomer that did a hack job on my baby girl. Now she is looking fresh and pretty. Thank you so much.
Recommended by vets
We're pleased to be recommended by numerous veterinarians in the region. We belong to a number of associations as well.
Get in Touch By Phone Or email
Taking care of your best buddy is our whole purpose. If there's anything that we haven't covered here, reach out. We would love to hear from you!
Sat: 9:30am-12pm & 5-6pm
Sun: 10am-12pm & 5-6pm